TERMS & CONDITIONS

Last updated: 10.09.2026

These Terms & Conditions apply to all orders placed through the KOKUMAMI online shop for delivery within Switzerland.

KOKUMAMI GmbH
Bellerivestrasse 17
8008 Zürich
Switzerland
hello@kokumami.com

By placing an order, you agree to these Terms & Conditions.

1. PRODUCTS AND ORDERS

The products shown in our online shop do not constitute a binding offer.

By placing an order, you make a binding offer to purchase the selected products. The contract is concluded once KOKUMAMI confirms the order or dispatches the goods.

We may reject an order in cases such as product unavailability, obvious pricing or product errors, or reasonable suspicion of misuse.

We are very picky about what we sell, but some things are simply up to nature.

• Matcha may vary slightly in colour, aroma, flavour and texture from one harvest or batch to another. These natural variations are not considered defects.
• We do our best to represent all products as accurately as possible. Colours and appearance may nevertheless vary slightly depending on the product itself or the screen on which it is viewed.

2. PRICES AND PAYMENT

The prices displayed at the time of ordering apply and are stated in Swiss francs (CHF).

Any applicable shipping costs are shown separately before you complete your order.

Available payment methods are displayed at checkout. Where an external payment provider is used, their additional terms may apply.

3. DELIVERY

Orders are shipped to the address provided at checkout.

Available shipping methods, costs and estimated delivery times are shown in the online shop.

If a product unexpectedly becomes unavailable after your order has been accepted, we will refund any amount already paid for that product.

Please double-check your delivery address before ordering. Additional costs resulting from an incorrect address or a failed delivery for which the customer is responsible may be charged to the customer.

4. MATCHA RETURNS

We are picky about matcha. You are allowed to be, too.

If a matcha is simply not your cup of tea, we generously offer a 14-day return policy, even if you have opened and tasted it.

To request a return, email us at hello@kokumami.com within 14 days of receiving your order. Once we have confirmed the return, please send the product to the address provided by us. Return shipping costs are borne by the customer.

We believe in our matcha, and we also believe in the goodwill of people. This policy is therefore intended to give you the chance to properly taste and experience the matcha. If we notice that substantially more than a reasonable tasting amount has been consumed, we reserve the right to reduce or refuse the refund.

Your statutory rights regarding defective or incorrectly delivered goods remain unaffected.

5. DEFECTS AND WARRANTY

Please check your order after receiving it. Obvious damage or defects should be reported to us by email within 14 days of receipt. Defects that only become apparent later should be reported as soon as reasonably possible after discovery.

The statutory warranty rights under Swiss law apply. Damage caused by improper use or storage, normal wear and tear, or failure to follow care instructions is not considered a defect.

For food products, the expiry of the best-before date after delivery does not in itself constitute a defect.

6. LIABILITY

Please check product information and ingredients before consumption, particularly if you have allergies, intolerances or other dietary sensitivities. It is your responsibility to determine whether a product is suitable for you and, if in doubt, to seek appropriate medical advice.

KOKUMAMI is not liable for reactions or damage resulting from allergies or intolerances, improper use or storage, or failure to follow the information provided with the product.

Mandatory statutory liability remains unaffected.

7. GIFT CARDS, DISCOUNT CODES AND STORE CREDITS

Gift cards, discount codes and store credit are subject to the conditions stated when they are issued.

Unless stated otherwise, discount codes cannot be combined or applied retrospectively to completed orders.

Gift cards and store credit are not redeemable for cash.

8. INTELLECTUAL PROPERTY

Everything you see on KOKUMAMI, including our texts, photographs, graphics, logos and designs, is protected by intellectual property rights.

Please do not use, reproduce or distribute our content without our prior permission.

9. DATA PROTECTION

Details on how we collect and process personal data can be found in our Privacy Policy.

10. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. The version available at the time you place your order applies to that order.

11. SEVERABILITY

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions continue to apply. The relevant statutory provisions apply in place of the invalid provision.

12. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Mandatory statutory rules on jurisdiction for consumers remain unaffected.